Relationship Management

Division / Department: Customer Experience & Service Division – Relationship Management 1. Department Overview The Relationship Management department focuses on building and maintaining long-term relationships with customers. It ensures personalized service, identifies financial needs, and drives revenue through cross-selling and advisory services. This department plays a key role in customer retention, satisfaction, and portfolio growth. […]

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Call Center & Digital Support

Division / Department: Customer Experience & Service Division – Call Center & Digital Support 1. Department Overview The Call Center & Digital Support department is responsible for handling customer interactions across voice and digital channels such as calls, chat, email, and mobile apps. It ensures quick issue resolution, provides product guidance, and maintains a high-quality […]

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